Frequently asked questions

{'en': 'Surface inks are printed on the outside of the film, so they must resist scuffing, water and light. Reverse inks are printed on the inside and then laminated, so what matters is bond strength, low solvent residue and heat resistance. The two are formulated differently and are not interchangeable.', 'zh': '表印油墨印在薄膜外层，因此重点在于抗刮擦、耐水与耐光；里印油墨印在内层后再复合，重点在于复合强度、低溶剂残留与耐温性。两者配方不同，不能互换使用。'}

{'en': "Yes. Send a printed sample, a Pantone reference or the previous supplier's colour card, and tell us the substrate and press speed. We return a matched batch with a retained sample for your approval before the full order runs.", 'zh': '可以。请寄送印样、提供潘通色号或原供应商色卡，并说明基材与机速。我们会提供配色样品供确认，确认后再批量生产，并留样备查。'}

{'en': 'Every product ships with an MSDS; full TDS and colour cards are issued on request. Food-contact declarations are available for grades intended for food packaging.', 'zh': '所有产品均随货提供 MSDS；完整技术资料表与色卡可按需提供。用于食品包装的型号可提供食品接触声明。'}

{'en': 'Standard colours start from a 20 kg pail. Custom colour matching and private-label runs are quoted per project — typically from 200 kg for a matched shade.', 'zh': '常规颜色 20 公斤起订。定制配色与贴牌生产按项目报价，配色订单通常 200 公斤起。'}

{'en': 'Store sealed, out of direct sunlight, at 15–30 °C and 50–70 % relative humidity. Use stock in the order it arrived, and reseal part-used pails immediately. PU binders keep 12 months unopened under normal storage.', 'zh': '密封存放于阴凉处，避免阳光直射，温度 15–30 °C、湿度 50–70 % 为宜。按入库顺序使用，开封后立即密封。聚氨酯连接料在正常存放且未开封条件下保质期 12 个月。'}

{'en': 'Yes — describe the fault (blocking, poor adhesion, plate scumming, colour shift), the substrate, the solvent blend and the press speed, and our technical team will work through the variables with you. On-site support is available in Guangdong province.', 'zh': '可以 —— 请描述故障现象（粘连、附着不良、糊版、色差）、基材、溶剂配比与机速，我们的技术团队会与您逐一排查变量。广东省内可安排上门支持。'}

{'en': 'Use a PU binder rated above 121 °C — RD-3278N or RD-3290 — paired with a reverse ink system built for retort, and confirm the adhesive with your laminator. We recommend a trial laminate before production.', 'zh': '建议使用耐温超过 121 °C 的聚氨酯连接料（RD-3278N 或 RD-3290），配合耐蒸煮里印油墨体系，并与复合工序确认胶水匹配。量产前建议先做复合打样验证。'}

{'en': 'We export across Asia, Europe and the Middle East. Drums ship from Shenzhen and Guangzhou ports; documents for dangerous goods are prepared per product class.', 'zh': '产品出口亚洲、欧洲及中东。铁桶从深圳、广州港口发运，按产品类别准备危险品运输文件。'}